AI Agents vs Human Support: Finding the Right Balance

AI Agents vs Human Support: Finding the Right Balance

If you’re running a business today, you already know how demanding customers have become. They expect fast responses, convenient access, and personalized support at every touchpoint. Long wait times and inconsistent service can cost you sales, damage your reputation,...
5 Clear Signs Your Business Needs an AI Support Agent

5 Clear Signs Your Business Needs an AI Support Agent

Last December, Lisa, the customer support manager at a growing e-commerce brand, faced her worst holiday season yet. Orders were flooding in, customers were asking about deliveries, returns, and payment issues, and her team simply couldn’t keep up. Average response...