Small Business Starter Kit for AI Customer Support

Small Business Starter Kit for AI Customer Support

In today’s business landscape, customers expect instant, personalized, and seamless support, no matter the time or platform. For large corporations, maintaining a 24/7 support team might be feasible. But for small businesses, balancing customer expectations with...
Why RAG Is the Missing Piece in Support AI

Why RAG Is the Missing Piece in Support AI

As you’ve likely seen, AI-powered customer support has rapidly evolved in recent years. From chatbots handling basic questions to sophisticated virtual assistants providing personalized help, businesses are using AI to enhance customer experiences.  However, despite...
AI Agents vs Human Support: Finding the Right Balance

AI Agents vs Human Support: Finding the Right Balance

If you’re running a business today, you already know how demanding customers have become. They expect fast responses, convenient access, and personalized support at every touchpoint. Long wait times and inconsistent service can cost you sales, damage your reputation,...