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FAQ
Resources / FAQ

Questions, answered.

Everything teams ask about Botric, AI visibility, the support and content agents, and pricing, gathered in one place.

01
General
Getting started

Botric basics.

What Botric does, how it's different, and how fast it works.

Q1Which AI platforms does Botric track?

Botric tracks your visibility across ChatGPT, Perplexity, Gemini, and Claude, the four AI assistants that drive most AI-search traffic in B2B today.

  • Prompt-by-prompt mention tracking across all four platforms
  • Citation detection (when your URL is cited as a source)
  • Sentiment analysis on every mention
  • Weekly automated re-testing
Q2How long does it take to show up in ChatGPT, Perplexity, Gemini, and Claude?

Most clients see initial visibility movement within 30–60 days of implementing Botric's recommendations, with material citation gains in 90 days.

  • Technical fixes (schema, crawl access) show effect within 2–4 weeks
  • Content optimization compounds over 60–90 days
  • Entity engineering (Wikidata, third-party listings) takes 90+ days to fully propagate
Q3How is Botric different from other GEO tools?

Other tools tell you when you're mentioned. Botric makes sure you're the one being recommended, and handles every question that follows when AI sends someone your way. Most GEO tools stop at the dashboard. Botric covers the full journey.

  • Two engines: AI Visibility + Customer Support
  • Built for growth-stage companies that need both visibility and resolution
  • Productized services, not consulting
  • Full-funnel measurement, not just citations
Q4How fast can I see results?

Audit baseline in 30 seconds. Agent deployment in 3–7 days. First visibility lift in 30–60 days; material citation gains by 90 days.

Q5Does Botric work for pre-revenue or pre-launch startups?

Botric works best for startups with a product in market, an indexed website, and a category that's actively queried in AI search. Pre-launch companies are typically too early to benefit.

  • Minimum: real product, 20+ indexed pages, defined ICP
  • Best fit: Seed through Series C
  • If your category isn't being queried in AI yet, we'll tell you straight
Q6What does the Customer Support Agent do?

The Customer Support Agent answers visitor questions across chat, email, and other channels, instantly, in your brand voice, 24/7. Most queries get resolved without escalation to your team.

  • Trained on your product, documentation, and brand voice
  • Handles product questions, pricing inquiries, documentation lookups
  • Escalates complex queries to your team with full context
  • Integrates with Slack and a webhooks API
Q7Do I need to write content myself, or does Botric produce it?

Both options work. Botric's optimization recommendations can be implemented by your team, or we produce AI-optimized content for you on retainer.

  • DIY: Botric tells you what to fix, your team executes
  • Done-for-you: Botric produces comparison pages, FAQ hubs, glossary entries, and optimized content monthly
02
Visibility
AI Visibility

Tracking & scoring.

How Botric measures where you stand across AI assistants.

Q1How is the Visibility Score calculated?

A 0–100 score from four weighted components: mention rate (40%), citation rate (25%), position score (20%), and sentiment (15%), computed per platform and as an overall figure, tracked weekly.

Q2How long until I show up in AI answers?

Most clients see initial movement within 30–60 days and material citation gains by 90 days. Technical fixes (schema, llms.txt, entity engineering) land in 2–4 weeks; content and entity work compounds from there.

Q3How is this different from GEO-only tools?

Most GEO tools are monitoring dashboards, they tell you when you're mentioned and leave the fixing to you. Botric's AI Visibility platform tells you why you're not recommended and ships the fixes: schema markup, llms.txt, entity engineering, and the content gaps closing them. Monitoring shows the problem. Botric solves it.

03
Support
AI Customer Support

The support agent.

How the 24/7 agent answers, escalates, and connects to visibility.

Q1What does the AI Customer Support agent do?

It answers visitor questions across chat and email, instantly, in your brand voice, 24/7. Trained on your product and docs, it resolves around 80% of inbound questions without a human and escalates the rest with full conversation context so your team never starts cold.

Q2Which channels and tools does it work with?

Chat and email out of the box, with a native Slack integration, plus a webhooks API for anything custom. It sits on top of your existing stack with no rip-and-replace.

Q3How is it trained on our business?

It ingests your product docs, help center, and policies, then follows the tone and guardrails you set. You review and approve sources before it goes live.

Q4When does it hand off to a human?

On the rules you define: high intent, sensitive topics, or anything it can't resolve confidently. The handoff carries the full transcript so your team never starts cold.

Q5How does AI Customer Support connect to AI Visibility?

AI Visibility is Botric's first engine: it tracks how often ChatGPT, Perplexity, Gemini, and Claude recommend your brand and closes the citation gaps. AI Customer Support is the second: it converts every visitor those recommendations send. Together, they close the full loop from AI discovery to customer.

Q6Why do AI-referred visitors need different support?

Visitors from AI recommendations arrive pre-qualified and in conversation mode. The AI pre-sold them before they clicked, so they have a specific question and expect an immediate conversational answer. Generic FAQ pages and slow ticket queues don't meet that expectation. Botric AI Customer Support is built specifically for this visitor intent.

04
Content
Content Agent

Citable content.

What the Content Agent produces and how it earns AI citations.

Q1What does the Content Agent produce?

Articles, answer pages, and head-to-head comparisons built around the prompts your buyers ask AI, each one shipped with schema markup, entity engineering, and llms.txt entries. Every piece is scored for Google and LLM rankability before it goes live.

Q2How is this different from an AI writing tool?

AI writing tools start from a blank prompt and optimize for word count and keywords. The Content Agent starts from your AI Visibility Score and optimizes for citation: structured, schema-tagged pages that assistants can extract and attribute, driven by the exact gaps where competitors are beating you in AI answers.

Q3How do you know the content will rank?

Every draft ships with a combined Google + LLM rankability score across twelve dimensions, a 15-point GEO structure check, and a ranked list of fixes. You see exactly how it'll perform and decide what publishes, within your guardrails.

Q4How does it work with AI Visibility?

They run as a closed loop. AI Visibility flags the prompts where competitors are cited and you're not. The Content Agent drafts the page that fills that gap. Once published and cited, the new citation moves your Visibility Score, and the next gap surfaces.

Q5What makes content citable by ChatGPT or Perplexity?

AI assistants retrieve pages that answer questions directly (answer-first structure), carry structured schema markup machines can parse, and are clearly tied to a recognized entity in their knowledge graph. Comparison pages and FAQ content are the most frequently cited formats. The Content Agent builds all of this in by default.

05
Pricing
Plans & billing

Pricing questions.

What each plan costs, what's included, and how billing works.

Q1Is there a free trial?

Botric's Free plan works more like an always-on entry tier than a time-limited trial. You get a site audit, 5 prompts, and 800 credits with no card required, and you can stay on it as long as it fits your needs.

Q2Do I need a credit card to start?

No. The Free plan requires no credit card and runs indefinitely, not just as a trial.

Q3Do you offer monthly and annual billing?

Yes. You can pay monthly or switch to annual billing for a discount, 17% off on Bit, and a free month built into the annual price on Byte and Infinity.

Q4What are plan credits and how do they work?

Credits are the usage allowance behind your GEO audits, prompt tracking, and content actions each billing cycle. Free gives you 800 credits, Bit 1,500, Byte 5,000, and Infinity 15,000. Heavier tracking and more prompts use more credits, so the right plan depends on how many prompts and sites you're monitoring, not just team size.

Q5Which Botric plan is right for a small business?

Byte is the most commonly chosen plan for small businesses turning AI discovery into qualified leads. It covers ChatGPT, Gemini, and Perplexity tracking with room for 20 prompts, which is usually enough for a single site with a defined set of target queries.

Q6Does every plan include the AI Visibility Score audit?

Yes, every tier including Free includes the Visibility Score audit. The paid tiers layer on chatbot deployment, more prompts, content generation, longer message history, and broader AI platform tracking on top of that baseline.

Q7Can I upgrade or downgrade my plan later?

Yes, plans are built to scale as your AI visibility needs grow. Start on Free or Bit to test, then move up to Byte or Infinity once you're seeing citation movement and want more prompts, seats, or chatbots. The change applies to your next billing cycle.

Q8Do I need to contact sales to get started?

No, Free, Bit, Byte, and Infinity are all self-serve. Only Enterprise requires a sales conversation, for multi-brand support, custom invoices, migration support, and tailored onboarding.

06
Start
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