Privacy Policy
This Privacy Notice for Botric AI (“we”, “us”, or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at https://botric.ai or any website of ours that links to this Privacy Notice.
Botric solves the problem of slow, expensive, and ineffective customer support by replacing outdated chatbots and human-only teams with AI-powered support agents. Traditional systems frustrate users with scripted replies, long wait times, and lack of context. Botric’s 24/7 agentic AI delivers instant, personalized, and context-aware support across chat, voice, and ticketing—all without code. Our unique hybrid AI model combines chat and call automation, offers white-label customization, and helps businesses automate 90% of queries while cutting support costs by up to 80%.
Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@botric.ai.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details by clicking the link following each point or by using the table of contents below.
- What personal information do we process? When you use our Services, we may process personal information based on your interactions, choices, and the products and features you use. Learn more.
- Do we process any sensitive personal information? We do not process sensitive personal information such as your racial or ethnic origins, sexual orientation, or religious beliefs.
- Do we collect any information from third parties? We do not collect any information from third parties.
- How do we process your information? We use your information to provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with law. Learn more.
- When and with whom do we share your personal information? We may share your information in specific situations with specific third parties. Learn more.
- How do we keep your information safe? We implement appropriate technical and organizational measures to protect your personal information. Learn more.
- What are your rights? Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. Learn more.
- How can you review, update, or delete the data we collect from you? Learn more.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
8. HOW LONG DO WE KEEP YOUR INFORMATION?
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
10. DO WE COLLECT INFORMATION FROM MINORS?
11. WHAT ARE YOUR PRIVACY RIGHTS?
12. CONTROLS FOR DO-NOT-TRACK FEATURES
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
14. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
15. DO WE MAKE UPDATES TO THIS NOTICE?
16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you register on the Services, express interest in our products, participate in activities, or contact us.
Personal Information Provided by You: This may include your name, phone number, email address, billing address, debit/credit card numbers, contact or authentication data, job titles, etc.
Sensitive Information
We do not process sensitive personal information.
Information Automatically Collected
In Short: Some technical information (e.g. your IP address and browser details) is collected automatically when you visit our Services.
We automatically collect information that does not reveal your specific identity, including device and usage data, to maintain the security and performance of our Services and for internal analytics.
We also use cookies and similar tracking technologies. Learn more.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with law. We may also process your information for other purposes with your consent.
We use your personal information for account creation and management, customer support, internal research, and more.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
In Short: We only process your information when it is necessary and when we have a valid legal basis—such as consent, legal obligations, or vital interests.
If you are located in the EU or UK, this section applies to you.
- Consent: We may process your information if you have given us permission. You can withdraw your consent at any time. Learn more.
- Legal Obligations: We process your information when necessary to comply with legal requirements.
- Vital Interests: We may process your information to protect your vital interests or those of another individual.
If you are located in Canada, this section applies to you as well.
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by AI, machine learning, or similar technologies.
Our AI Products are designed to enhance your experience and provide innovative solutions. They are provided through third-party service providers (e.g. Mistral AI and OpenAI). Your input and personal information may be shared with these providers to enable the functionality of our AI Products. Please ensure you adhere to the terms of these third parties.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information only as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
Once your personal information is no longer needed, we will either delete or anonymize it. In some cases, if deletion is not possible (e.g., due to backup archives), we will store your information securely until deletion is feasible.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We protect your personal information through a system of organizational and technical security measures.
While we implement reasonable measures to secure your data, no electronic transmission or storage method is 100% secure. You should access our Services in a secure environment.
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
If we learn that we have collected personal information from a child under 18, we will take prompt measures to delete such data.
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your jurisdiction, you may have rights that allow you greater access to and control over your personal information.
In regions such as the EEA, UK, Switzerland, and Canada, you may have rights to access, correct, delete, restrict, or port your data, as well as object to automated decision-making. If you believe we are unlawfully processing your personal information, you have the right to complain to your relevant data protection authority.
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and mobile operating systems include a Do-Not-Track (DNT) feature. At this time, we do not respond to DNT signals due to the lack of a uniform standard. California law requires us to inform you about our stance on DNT, but currently we do not act on such signals.
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of certain states, you may have the right to request access to, correction, deletion, or a copy of your personal data. You may also have the right to withdraw your consent.
Categories of Personal Information We Collect
Below is a summary of the categories of personal information we collect in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Real name, alias, postal address, telephone number, online identifier, IP address, email address, account name | NO |
| B. Personal Information (California Customer Records) | Name, contact information, education, employment, financial information | NO |
| C. Protected Classification Characteristics | Gender, age, date of birth, race, ethnicity, national origin, marital status | NO |
| D. Commercial Information | Transaction information, purchase history, payment details | NO |
| E. Biometric Information | Fingerprints, voiceprints | NO |
| F. Internet Activity | Browsing history, search history, online behavior | NO |
| G. Geolocation Data | Device location | NO |
| H. Audio, Electronic, or Sensory Information | Images, audio/video recordings | NO |
| I. Professional or Employment-related Information | Job title, work history, qualifications | NO |
| J. Education Information | Student records, directory information | NO |
| K. Inferences | Profiles created from your data | NO |
| L. Sensitive Personal Information | None | NO |
14. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights based on the country in which you reside.
Australia and New Zealand: We process your personal information under Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. This notice satisfies the requirements of both Privacy Acts.
If you do not provide the necessary personal information, it may affect our ability to offer you our products and services.
15. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we update this notice as necessary to comply with applicable laws.
We may update this Privacy Notice periodically. The “Revised” date at the top will indicate the latest update. Material changes may be communicated via a prominent notice or direct notification. Please review this notice frequently.
16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions or comments about this notice, please email us at privacy@botric.ai or send us a letter at:
Botric AI707, Jagat Trade Center,
Frazer Road, Patna, 800001
India
© 2025 Botric AI. All rights reserved.
Built in India | 
Serving globally
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you register or log in using a social media account, we may receive certain profile information from that provider.
This may include your name, email address, friends list, profile picture, and any other public information. We do not control the privacy practices of these third-party providers—please review their privacy notices.